Before hiring a water damage restoration Cambridge MA company, you should look for one that has been in the business for several years. This will ensure that the restoration team has the knowledge and experience to solve your water damage problem. Also, talk to the company’s previous clients to see what they’ve done for them. The company’s long-term customers likely helped grow its business through referrals.
Questions to ask before hiring a water damage restoration contractor
Here are a few essential questions before hiring a water damage restoration Cambridge MA company. You want a company that is experienced and certified and can quickly dry out your property. After all, the longer the water is left in place, the greater the risk of mold and bacteria. A good water damage restoration Cambridge MA company should have policies regarding how long it takes to dry out your home.
Lastly, you want to ensure they have a dedicated customer service department. The last thing you want is a service provider that won’t answer your questions. When dealing with a severe water damage event, you must get answers quickly. Therefore, ensure that your water damage restoration contractor’s customer service team is available twenty-four hours a day, seven days a week.
You can learn much about a water damage restoration Cambridge MA company by checking their references and business reviews. Most businesses have a section dedicated to customer reviews, and you can search for them online. You can also ask past clients for referrals. These past clients can give you a good idea of whether they were satisfied with their water damage restoration job.
Class type of water damage
The type of water damage will depend on the level of contamination in the water. Category 1 water damage is not harmful to humans, while Category 2 water may be. It may contain raw sewage, chemicals, heavy metals, or toxic organic substances. It may also contain pathogenic organisms. This water should be removed as soon as possible and disinfected.
Class 2 water damage has a higher evaporation rate than class 1, but the materials affected remain the same. It can cause carpet and cushion damage and wick up walls. It can also damage structural wood and concrete. It is essential to hire a professional water restoration company to address this level of damage.
Class 4 water damage occurs when the water is absorbed through materials with low porosity. This water is usually saturated in deep pockets. Because of this, treating this type of damage can require low humidity levels, longer drying times, or specialized techniques.
Insurance coverage
When you have a water damage problem, it is a good idea to contact your insurance provider for help. Most insurance providers will provide a list of pre-approved vendors to choose from. However, if you’d prefer a different vendor, you can always do some research and find someone who is more reliable. In addition, you can always negotiate with your insurance provider to find the lowest cost.
Insurance coverage for restoration work is critical, especially when dealing with significant disasters. Major restoration companies have experience dealing with insurance claims and will be able to work directly with your insurance adjuster to file a claim for you. However, it may take time for the insurance company to approve a claim.
The process of water damage restoration can take weeks. The initial days will be spent removing water and drying the home. This may mean salvaging furniture or deconstructing the house and removing damaged materials. Then, reconstruction will begin, and the work will take between one and two weeks.
Customer service department
When you’re having a water damage problem, one of the first things you should do is contact your local Restoration 1 franchise. This company offers the same services as national chains, but each franchise is independently owned and operated. This means that the franchisee makes all applications and hiring decisions. Therefore, it’s best to contact the franchise location directly if you have any questions about employment. In addition, Restoration 1 franchises provide water and fire damage restoration, mold remediation, emergency restoration, and storm damage cleanup.
Customer service is vital to any service-based company. Customers want to know what’s happening, what it’s going to cost, and what they can do to help. Therefore, a dedicated customer service department should be available twenty-four hours daily to address questions and concerns.